Firstsource appoints Shamita Mukherjee Chief Human Resources Officer

Firstsource Solutions, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has appointed Shamita Mukherjee it's Chief Human Resources Officer, effective May 5, 2025, the company said in a statement on Monday.

She is a post-graduate of XLRI, Jamshedpur where she specializedategies, cultivating future-ready skills, and furthering a culture that embraces continuous learning, adaptability, innovation and a growth mindset.


"Firstsource is at a pivotal point in its trajectory, and people enablement is a key lever that will help propel us forward into the future we want to build. Shamita will play an integral role in shaping that enablement, bringing in best practices, leveraging technology, and fostering a culture rooted in employee-centricity and engagement,” said Ritesh Idnani, Managing Director & Chief Executive Officer at Firstsource.

“I am very excited to join Firstsource at this juncture when the industry needs to radically transform itself, especially in its people structures and practices. With its UnBPOTM strategy gaining traction, I’m enthused to define and lead people practices that complement this transformation”, said Shamita Mukherjee, CHRO at Firstsource.

Mukherjee joins Firstsource from Infosys where she was Global CHRO for their BPM business. With over three decades in the industry, of which two were in various leadership roles at Infosys, she brings extensive experience and expertise to Firstsource.

She is a post-graduate of XLRI, Jamshedpur where she specialized in personnel management and industrial relations, and an undergraduate in mathematical statistics from Lady Shri Ram College for Women, University of Delhi.